Manage your cleaning preferences, select bags, choose
your pickup location, and schedule one-time or recurring
pickups in your Account via desktop or mobile app.
The following business day after creating your
account, a 2ULaundry driver will deliver your
Welcome Kit containing your bags based on
your preferences. These branded 2ULaundry
bags are yours to keep!
Morning of your pickup, leave your bags in their
designated pickup location by 8:00 am for a
2ULaundry driver to pick up. Don’t worry, we’ll
text to you reminders the night before (and
morning of) to make sure you don’t forget!
We’re obsessed with delivering the perfect customer experience,
starting with a quality product and easy-to-use service. If you’re not
satisfied, we’re not satisfied. We will re-clean or replace any item or
order that doesn’t meet expectations.
Wherever it is, we’ll come to you. There isn’t a front door, side door, back door, garage door,
apartment, or business that we can’t service! Just specify your location preferences during signup.
*All pickups have a standard 1 business day turnaround. You do not have to be home for pickup or delivery.
With us, there’s no such thing as a stupid question. Danielle and our Customer Care Team are here to make sure you’ve got peace of mind while we handle your items.
While we have our own set of in-house processes, we also work to make sure every item of clothing is handled to yours or its specifications. From silk blouses to worn-in tees, you can trust Turner to handle every item with the utmost expertise and care.
Our Operations team knows that drivers are at the heart of what we do day-in and day-out. Dave, and all of our drivers, are here to make sure your pickups are completed in the promised 1 business day window.
We use colored bags to differentiate services and make it easy for you to let us know what services you need. Set the bags out separately on your scheduled pickup day, and make sure they’re fully closed for transit to our facility. Please note that any overflow will be transferred into another 2ULaundry bag at the time of pickup and billed separately.
2ULaundry offers simple pricing with no commitments. For a full price list, please visit our pricing page and reference your city’s dedicated pricing page.
Yes, to ensure your cleaning preferences are met, please place items in the correct bag for that service.
If you do not have the correct bags or enough bags for your upcoming pickup, please contact Customer Care or request the additional bag through your Online Account. We’ll deliver one to your location free of charge. If we’re unable to deliver an additional bag in advance of your pickup, simply leave the items in a personal bag labeled with your name and the requested service(s).
We want to make the cleaning process as easy and convenient as possible, so there’s no need to sort your clothes in advance.
While we sort and check all garments for stains upon arrival at our facility, please notify us to stains and repair requests in advance so we can take the best possible care of your items. There are a couple of ways to do this:
Email/Text: Send specific stain-removal or repair requests to Customer Care. Include a picture of the stain or repair area and/or a description of the garment and the location of problem area.
Online Account: When scheduling a pickup from the Home Page of your Online Account, use the Wash, Dry, Fold & Hang Dry Notes and Dry Cleaning Notes to add any special cleaning notes for your next pickup.
We understand how important taking care of your clothing is to you. That’s why we’ve hired a team of experienced and dedicated Clothing Care Professionals. Each member of our Clothing Care Team has undergone thorough training on 2ULaundry’s quality-approved cleaning process to ensure each and every order is treated with care and according to your preferences.
For Dry Cleaning services, we partner with local professionals that have been heavily vetted and carefully selected based on the quality of their work.
Your first pickup will be scheduled during the signup process.
To schedule additional pickups or modify your existing schedule, log in to your Online Account or text Customer Care with your preferred pickup date using M, T, W, TH, or F for the day of the week you’d prefer.
You have the option to schedule one-time pickups on an as-needed basis or recurring weekly schedules for more consistent service.
Click here to send us a message or chat with us during business
hours by clicking the chat bubble.